At Epicgift.in, we strive to deliver your personalized products efficiently and securely to your specified address. Please read the following information to understand our delivery processes and policies.

Delivery Address

We will deliver the products ordered by you to the address provided at the time of your order. Please ensure that all details are accurate, as we are not liable for any items not received due to incorrect address information.

Estimated Delivery Time

Delivery within 4-7 Business Days for Major Cities

Your order will typically arrive within 4-7 business days if shipped to the following areas:

• Tamil Nadu (Delivery within 96 hours in select locations)
• Metro cities
• State capitals
• Other major towns/cities

After placing your order, you will receive an email with a summary of your order and the estimated delivery time to your location.

Delivery within 5-10 Business Days for Remote Places

In some locations, delivery may take longer due to accessibility challenges. This usually applies to villages or remote areas.

Possible Delays

Delivery times may be extended due to unforeseen circumstances such as bad weather, flight delays, political disruptions, or other events beyond our control. In such cases, we will proactively notify you. Please check your email regularly for updates.

Note: Business days are defined as Monday to Saturday, excluding national and state holidays. Orders with multiple products, large collages, or wooden alphabets will require an additional 2-3 days for production before shipping.

International Delivery

International delivery is available for many products. Please contact us via WhatsApp, email, or phone before placing an order to confirm delivery costs, which are calculated based on the product’s size, weight, and destination.

In Case of Non-Delivery

We provide a tracking number once your order is dispatched, allowing you to monitor your delivery progress. If any issues arise, please contact us for assistance to ensure successful delivery.

Events Beyond Our Control

We are not liable for any failure or delay in delivering goods or any damage or defect caused by events beyond our reasonable control, including but not limited to strikes, lock-outs, industrial disputes, system breakdowns, network access issues, floods, fires, explosions, accidents, or adverse weather conditions.

Bulk Orders

Please note that the above delivery information does not apply to bulk orders. Delivery details for bulk orders will be communicated separately, depending on the quantities ordered.

For any further queries or assistance, please contact us at info@epicgift.in.