At Epicgift.in, we are committed to ensuring that you receive the highest quality personalized products. Every item is meticulously inspected for accuracy and quality before it is shipped to you.

Exchange and Refund Policy

Quality Guarantee: We guarantee that your order will only be shipped if the quality of the personalized product is perfect. However, if you receive an item that has a wrong print, is damaged, or is broken, you may request an exchange for the same item.

Exchange Requests:

• If you need to exchange a product, please make your request within 2 days of delivery.
• Fill out the form available at the Contact us link to initiate the process.
• If the exact product is not available for exchange, you are eligible for a full refund.

Personalization and Order Accuracy

Personalization Accuracy:

• Double-check your personalization details, such as names, messages, and dates, before placing your order.
• For any queries regarding personalization, email us at service@epicgift.in for prompt assistance.
• Once an order is placed, it is immediately sent for production. Therefore, cancellation requests are not accepted once the order is placed.

Cancellations and Inappropriate Content

Cancellation Rights:

• Epicgift.in reserves the right to cancel your order if the uploaded image is inappropriate, of poor quality, or if the message contains misspellings. We will notify you in such cases.

Delivery Failures

Incorrect/Incomplete Address:

• We are not responsible for delivery failures due to incorrect or incomplete addresses provided by the customer.
• No refunds will be provided for undelivered products resulting from incorrect or incomplete address information.

For any further assistance or queries regarding our return and refund policy, please contact us at info@epicgift.in.